Leaden Stephen

President at Leaden Associates, Inc.

Member Since: 2024

About

:

: Steve Leaden is founder and President of Leaden Associates, Inc., an independent Communications and IT consulting firm in business 30+ years, providing specialized support to mid-to-large organizations in Unified Communications, VoIP, Contact Centers/CX, data networks, and cloud-based architectures. Enterprises in healthcare, education, financial services, manufacturing, retail, non-profit and government market segments have come to rely on Leaden team for best-in-class designs, implementations, and the expertise to minimize risk and create a hard ROI for client engagements and purchases. Steve’s firm has performed best-in-class Strategic Planning, Needs Assessments, Procurements, Project Management, and Ongoing Support for enterprise clients. He has spoken on AI and it’s impact at 2 events in 2024 and has incorporated AI Assessments/Discoveries as a part of Leaden’s consulting practice. Steve was also a Best-In-Show judge at Enterprise Connect 2024, where AI submissions were a key focus. Leaden’s projects have consistently delivered financial value and positive ROI for UC, CX or AI client investments, leading to a committed base of clients and repeat business to promote enhancements to core business strategies leveraging UC, CX and now AI technologies. Steve is a frequent speaker at national trade shows including Enterprise Connect, UC Strategies UC Summit, Information Week, and national vendor and user conferences among others. Steve is a contributor and blogger for Genesys blogs, NoJitter.com, and is a recognized industry expert, podcast contributor, and blogger to BCStrategies.com. Steve is a Past President and current Executive Vice President of the Society of Communications Technology Consultants, a national association that requires ethics and objectivity as a prerequisite for membership. You can find Steve on X as @SteveLeaden, and on LinkedIn. He can be contacted at sleaden@leaden.com or (845) 414-8651.

Email: sleaden@leaden.com

Phone: +1 9178411541

: leaden.com