Membership Directory - Individual

Horner Frances

VoC Consulting Group

Member Since: 2024

About

:

: Fran Horner is a seasoned professional in contact center management with a successful 18-year career in enhancing both the patient and physician experience within the healthcare industry. She is a strategic leader who recognizes the significance of aligning customer experience with the organization's mission and vision. Fran is an expert in implementing the latest contact center technologies, such as AI, Epic integration, journey orchestration, and performance management, to support digital transformation and offer patients the seamless access they need and expect.

Email: fran@vocconsultinggroup.com

Phone: +1 8474204602

: www.vocconsultinggroup.com